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Order terms and conditions

This page provides details of the terms and conditions for ordering with us. It also explains our refund policy and when and how you will be billed.

Accepted payment methods:

For orders placed directly through our online store we can accept payment by Visa, Mastercard, JCB, Diners Club, Discovery or American Express. Your credit card statement memo will show "GA Store".

Paypal, Masterpass, Apple Pay, Google Pay, WePay, or Samsung Pay are also supported for some orders.

We do not accept cash on delivery or convenience store payment.

Prices:

All items will be billed in Japanese Yen. If we show prices in a different currency, this should be viewed as advisory only and will be a conversion based on the JPY price.

You will be billed in Japanese Yen.

Prices shown include consumption tax / VAT at the current rate, where applicable.

Ordering, billing and shipping:

When you place your order, you will be given an estimated delivery date. If you have chosen to pay by credit card, we will not bill your card until the order has shipped. For all other payment methods, we will charge you immediately when you place the order.

We keep very small amounts of stock, but work closely with local manufacturers to ensure the time between your order being placed and your goods arriving is as short as possible.

We are currently working with manufacturers in Japan, The United States of America, and Latvia.

Orders may be fulfilled by any of our manufacturing partners, including goods ordered for delivery in Japan being manufacturered in and shipped from the USA or Latvia

Where possible, we will always use the closest partner to ensure speedy delivery. However, due to capicity and other logistical reasons, we might need to use a further away manufacturing parter.

The price you pay for the goods and the cost shipping of those goods will remain the same.

Sometimes, it can take up to 10 business days for some products to be manufactured and ready to ship.

Standard shipping may take up to 14 days after manufacturing.

We will update you by e-mail on the status of your order.

Pictures shown are for illustrative purposes only. The goods may appear to be a slightly different colour when they arrive due to standard variations in materials and printing techniques.

Batch limited orders

Some of our products are marked and sold as “batch limited”. These products will only be shipped once the threshold for the batch is reached. On most products, that batch target will be 50 items.

If the product does not meet its batch target number of orders, then you will not be charged and you will not receive the product.

If you order using Visa or MasterCard, we will charge your card as soon as the batch target is reached. Due to how PayPal works, PayPal orders will be billed immediately. If the run does not meet its batch target, PayPal orders will be refunded.

Cancellation:

You may cancel your order within 24 hours of placing it.

Batch limmited orders may be cancelled at any time before the batch target is reached.

Free Shipping

Standard shipping is free for all orders worldwide.

This offer does not apply to any of our expedited shipping options, which will continue to be charged at our standard rate.

About product Status

Orders for goods which are held in stock will be processed within 1 working day of your order. Goods which are in stock will be marked with a In Stock In Stock mark on the product page.

For orders for goods which are in stock, to be delivered within Japan, goods will be shipped using Japan Post / EMS and you will be provided with a delivery estimate at the time of your order.

Orders to be delivered outside of Japan will continue to be shipped with a variety of providers, including Japan Post, EMS, Sagawa, Yamato Kuroneko, DHL, China Post, UPS, FedEx and USPS. We will let you know at the time of dispatch which company will deliver your order.

Not every delivery company offers delivery tracking. We will provide a tracking code to you by e-mail if possible.

Goods which are on back-order will have a On Order On Order mark on the product listing page. You can still purchase them, but they may need to be produced on demand, or be ordered from our supplier. This can add up to 5 working days to your order before it can be prepared for delivery.

Goods which are out of stock or unavailable will have an Unavailable Unavailable mark on the product listing page. You can not order these items. If you have already ordered an item which is now unavailable, your order will still be fulfilled.

You can request to be notified if an out of stock or unavailable item ever becomes available again. If you choose to be notified, it will be by e-mail and we will store your e-mail address for this purpose and place you on our mailing list.

Refunds:

Goods bought online may only be returned if they are defective or damaged. All returns must be made within 5 working days of your receipt of the goods. You may contact us by e-mail at returns@gayagenda.jp or call 050-5534-4518 from 1000 - 1600, Monday to Friday. You can contact us using either Japanese or English.

Privacy:

Please read our privacy policy for more details.

Security:

Please read our security policy for more details.

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