Specified Commercial Transactions Law

This page details our compliance with Article 11 of the Act on Specified Commercial Transactions (Advertisement on Mail Order).

Goods Sold / Distributed By

Ryan Stenhouse (Sole Trader). "Gay Agenda" is a trading name.

Shinjuku 1-35-3-708, Shinjuku-ku, Tokyo-to
160-0022
Tel: 050-5809-8606 (Please dial carefully.)

Responsible Person

Ryan Stenhouse
ryan@gayagenda.jp

Order flow

We authorise any credit card payments at the time of ordering. Once the credit card is authorised, we will continue with the order. For orders which are shipping from stock, we will charge your card at the time of shipping, 24 hours after the order has been placed.

For orders of clothing, which are produced on demand, we will start the fulfilment of the order afer 24 hours. Within 24 hours of the order being placed, we will charge your card.

Paypal accounts are always immediately charged. If you cancel your order within 24 hours of placing it, we will immediately refund the charge.

We aim to deliver all items within 14 working days. We will set you e-mail status updates to keep you informed of the progress. Where possible, we will also provide you with a tracking number.

Cancellation

If the item(s) ordered are in stock, you may cancel your order at any time before it is shipped. For items which have to b e specially ordered, customised or printed, you may cancel your order within 24 hours of placing it. Batch limmited orders may be cancelled at any time before the batch target is reached.

Refunds:



Where goods are defective or damaged, we will provide full refund upon return of the goods. Returns are only possible for defective goods. If you need to arrange a return, please e-mail hello@gayagenda.jp or call 050-5809-8606. We do not apply interest to debts involved in refunds.

Selling price

The selling price displayed on product listings is the price you will be charged. All billing is done in Japanese Yen.

Shipping cost

Unless stated otherwise on the product page, standard shipping is currently free worldwide for orders of fewer than 6 items. Standard shipping takes up to 14 days after printing.

Other items, such as lapel pins have their own seperate shipping rates. These shipping rates are clearly displayed on the product listing page.

Orders containing 6 items of clothing or more ship for a flat 2,916円.

Expedited shipping worldwide costs an extra 3,996円. Expedited shipping will take between 1 and 5 days after printing, depending on your location.

About consumtion tax

Consumption tax is charged on all orders. Prices shown include consumption tax at 8%.

Other terms